Terms of Service

Last Updated: September 16, 2025

1. Agreement to Terms

By accessing and using FormFlo ("Service", "we", "us", "our"), you ("User", "you", "your") agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

Service Provider:

  • Company: FormFlo
  • Proprietor: Mukul Sharma
  • Email: mukul@formflo.io
  • Website: formflo.io

2. Description of Service

2.1 FormFlo Service

FormFlo is a form building and management platform that allows users to:

  • Create, customize, and deploy web forms
  • Collect and manage form responses
  • Integrate with third-party services
  • Manage form analytics and reporting
  • Process payments through forms (where applicable)

2.2 Service Availability

  • We strive for 99.9% uptime but cannot guarantee uninterrupted service
  • Scheduled maintenance will be announced in advance when possible
  • Service may be temporarily unavailable due to technical issues

3. User Accounts

Account Creation

  • Provide accurate, current information
  • Must be at least 13 years old
  • One account per person
  • Safeguard your credentials

Account Security

  • Responsible for all account activities
  • Report unauthorized access immediately
  • Use strong passwords
  • Enable two-factor authentication

Account Termination

Account termination conditions:

  • You may terminate your account at any time
  • We may suspend or terminate accounts for Terms violations
  • Upon termination, your right to use the Service ceases immediately
  • Data retention follows our Privacy Policy terms

4. Acceptable Use Policy

✅ Permitted Uses

  • Create legitimate business and personal forms
  • Collect lawful information with proper consent
  • Integrate with compatible third-party services
  • Collaborate with team members

❌ Prohibited Uses

  • Collect information without proper consent
  • Create forms for illegal activities
  • Spam, harass, or abuse other users
  • Violate intellectual property rights
  • Distribute malware or harmful code
  • Engage in fraudulent practices

Content Restrictions

Prohibited content includes:

  • Illegal, harmful, or offensive material
  • Copyrighted material without permission
  • Personal information of minors without parental consent
  • Medical or financial information without proper safeguards
  • Content that violates third-party rights

5. Subscription Plans and Billing

Free Plan

Limited features with FormFlo branding

Paid Plans

Enhanced features and customization

Enterprise Plans

Custom solutions with support

Billing Terms

  • Subscriptions are billed in advance
  • Monthly plans renew automatically every month
  • Annual plans renew automatically every year
  • Prices are subject to change with 30 days notice

Payment Processing

We use secure third-party payment processors:

  • All fees are non-refundable except as stated in our Refund Policy
  • Taxes may apply based on your location
  • Failed payments may result in service suspension

6. Data and Privacy

Your Data

  • You retain ownership of your data
  • We provide necessary hosting rights
  • Data handling per Privacy Policy
  • No selling of personal information

Form Response Data

  • Form responses belong to you
  • Comply with data protection laws
  • Obtain necessary user consents
  • Export tools provided

Data Security

We implement industry-standard security measures:

  • Data encryption in transit and at rest
  • Regular security assessments and updates
  • You should also implement appropriate security practices

7. Intellectual Property Rights

FormFlo IP

  • We own the Service and software
  • Limited license granted to users
  • No reverse engineering allowed
  • Trademark usage requires permission

Your Content

  • You retain rights to your content
  • License granted for hosting needs
  • Must have rights to uploaded content
  • We may remove violating content

8. Limitation of Liability

⚠️ Important Notice

FormFlo is provided "as is" without warranties. To the maximum extent permitted by law:

  • Our liability is limited to the amount you paid in the last 12 months
  • We are not liable for indirect, incidental, or consequential damages
  • This includes lost profits, data loss, or business interruption
  • We are not responsible for third-party service failures

Service Availability

  • We do not guarantee error-free or uninterrupted service
  • You use the Service at your own risk
  • Some jurisdictions do not allow liability limitations

9. Dispute Resolution

Governing Law

These Terms are governed by the laws of India, without regard to conflict of law provisions.

Dispute Process

  1. Direct Resolution: Contact us first to resolve disputes amicably
  2. Mediation: Good faith attempt at mediated resolution
  3. Arbitration: Binding arbitration if mediation fails

10. Termination

By You

  • Cancel subscription anytime
  • Data export tools available
  • Refunds per Refund Policy
  • Some data retained per Privacy Policy

By Us

  • Terms violations
  • Non-payment of fees
  • Illegal activity
  • Service abuse

11. Changes to Terms

We may update these Terms at any time:

  • Material changes communicated via email and/or in-app notification
  • 30 days notice for changes affecting user rights
  • Continued use after changes constitutes acceptance
  • You may terminate your account if you disagree with changes

12. Contact Information

General Inquiries

Email: mukul@formflo.io

Subject: "Terms of Service Inquiry"

Response Time: 2-3 business days

Legal Notices

Email: mukul@formflo.io

Subject: "Legal Notice - [Topic]"

Hours: Mon-Fri, 9 AM - 6 PM IST

13. Acknowledgment

By using FormFlo, you acknowledge that:

  • You have read and understood these Terms
  • You agree to be legally bound by these Terms
  • You will comply with all applicable laws and regulations
  • You understand the risks associated with online services