1. Overview
This Refund Policy outlines the terms and conditions under which FormFlo ("we," "our," or "us") may provide refunds for our form building services. By subscribing to our paid services, you agree to the terms outlined in this policy.
Contact Information:
- Company: FormFlo
- Proprietor: Mukul Sharma
- Email: mukul@formflo.io
- Website: formflo.io
2. 30-Day Money-Back Guarantee
✅ Eligible for Full Refund
- First-time paid subscription to any plan
- Request made within 30 days of initial payment
- Account has not been suspended for policy violations
- Service has not been significantly used (see Fair Use criteria below)
📊 Fair Use Criteria
- Less than 50 form submissions processed
- Less than 10 forms created
- No premium features extensively utilized
- No significant storage used (under 100MB)
3. Refund Eligibility
3.1 Pro-rated Refunds
In the following circumstances, we may provide pro-rated refunds:
- Service unavailability exceeding 24 consecutive hours due to our system issues
- Involuntary plan downgrades due to our policy changes
- Account termination by us due to our service discontinuation
3.2 Non-Refundable Situations
Refunds will NOT be provided in the following cases:
- Subscription renewals (beyond initial 30-day period)
- Voluntary plan changes or upgrades
- Account termination due to Terms of Service violations
- Failure to cancel before renewal date
- Change of mind after 30-day guarantee period
- Technical issues on user's end (browser, internet, device)
- Third-party integration failures beyond our control
- Requests made more than 60 days after the billing date
4. How to Request a Refund
📧 Refund Request Process
- Email us at: mukul@formflo.io
- Subject Line: "Refund Request - [Your Account Email]"
- Include the following information:
- Your account email address
- Subscription plan and billing date
- Reason for refund request
- Invoice number or transaction ID
- Any supporting documentation
Processing Time
Review Period
3-5 business days to review your request
Processing
5-10 business days after approval
Refund Method
Refunds will be issued through the original payment method:
- Credit/Debit Card: Refunded to the same card
- Bank Transfer: Refunded to the same account
- Digital Wallets: Refunded to the same wallet
5. Subscription Plans and Billing
Monthly Plans
Billed every 30 days
Annual Plans
Billed every 12 months
Custom Plans
Billing as agreed
Payment Processing
Payments are processed through secure third-party payment processors including:
6. Enterprise and Custom Plans
Custom Terms
Enterprise and custom plan refunds are subject to:
- Terms specified in the individual service agreement
- Negotiated refund clauses
- Minimum commitment periods
Contact for Enterprise: mukul@formflo.io with subject "Enterprise Refund Request - [Company Name]"
7. Dispute Resolution
Internal Process
Before initiating payment disputes:
- Contact our support team first
- Allow 5 business days for response
- Work with us to resolve the issue
⚠️ Chargeback Policy
- Chargebacks will result in immediate account suspension
- Additional fees may apply for chargeback processing
- Service restoration requires resolution with the payment processor
8. Contact Information
Refund Requests
Email: mukul@formflo.io
Subject: "Refund Request - [Account Email]"
Response Time: 3-5 business days
Refund Status
Email: mukul@formflo.io
Subject: "Refund Status - [Reference Number]"
Hours: Mon-Fri, 9 AM - 6 PM IST
9. Policy Updates
This policy may be updated to:
- Comply with legal requirements
- Improve customer experience
- Reflect service changes
Updates will be posted on our website with 30-day notice for significant changes.