Privacy Policy

1. Introduction

FormFlo ("we," "our," or "us") operates the website formflo.io (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, password, and profile information
• Form Content: Form fields, responses, templates, and related data you create
• Payment Information: Billing details processed through secure third-party payment processors
• Communications: Messages, feedback, and support requests

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the Service
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Similar Technologies: Session data, preferences, and analytics information

2.3 Information from Third Parties

• Authentication Services: Data from OAuth providers (Google, etc.)
• Payment Processors: Transaction confirmations and payment status
• Analytics Services: Aggregated usage statistics

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve user experience

4. Information Sharing and Disclosure

We may share information in the following situations:

4.1 With Your Consent

We may share information when we have your explicit consent.

4.2 Service Providers

We work with third-party companies to provide:

• Payment processing (Razorpay, Stripe, Cashfree)
• Email services
• Analytics and monitoring
• Customer support tools

4.3 Legal Requirements

We may disclose information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal processes
• Protect rights, property, or safety
• Investigate fraud or security issues

4.4 Business Transfers

Information may be transferred in connection with mergers, acquisitions, or asset sales.

5. Form Response Data

5.1 Your Data, Your Control

• Form responses collected through your forms belong to you
• We act as a data processor for this information
• You determine the purpose and means of processing form responses
• We provide tools for you to export, delete, or modify this data

5.2 End User Rights

End users submitting form responses have rights including:

• Access to their submitted data
• Correction of inaccurate information
• Deletion of their data
• Data portability

You are responsible for: Informing end users about data collection, obtaining necessary consents, and handling their rights requests.

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data centers and infrastructure
• Employee training on data protection

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request information about personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we use your data
• Objection: Object to certain processing of your data

To exercise these rights: Contact us at mukul@formflo.io

8. Cookies and Tracking

We use cookies and similar technologies for:

• Authentication and security
• Preferences and settings
• Analytics and performance monitoring
• Marketing and personalization

Managing Cookies: You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

9. Contact Information

For privacy-related questions or concerns: